General support:
Privacy requests:
project.alpa.team@gmail.com — add “Privacy Request” to the subject line.
Business and partnerships:
project.alpa.team@gmail.com — add “Partnership” to the subject line.
We normally reply within 2 business days, Monday to Friday. Messages sent on weekends or public holidays may take longer.
What to include
To help us answer faster, include:
- your name;
- the email address used for the waitlist or order;
- a short description of your question;
- an order number, if purchases are available and your request concerns an order;
- a screenshot of any technical error, with payment details and passwords removed.
Never email full card numbers, passwords, identity documents, or private API keys.
Before contacting us
You may find the answer in our About page, Privacy Policy, or Terms of Use.